These terms constitute a legal document (‘the Agreement’) which sets out the rights and obligations of you as a Purchaser of our goods (“you”) and those of Security Solutions UK Limited (“SSUK”, “we” or “us”) in relation to the products (“the goods”) offered by us through this site or via telephone sales. This site is owned and operated by Security Solutions UK Limited, registered office: 3 Bank Buildings, 149 High Street, Cranleigh, Surrey, GU6 BB. Registered number: 5530785.
2. Placing an Order
2.1 You can order from us either via our website or by making an order over the phone or via purchase order.
2.1.1 For orders made via the website payment shall be made at the time the order is placed. Payment can be made by major credit and debit cards.
2.1.2 All orders placed through our website which are accepted by us shall be subject to these conditions and no contract shall be deemed to be in place until we have accepted your order. An order placed through the website is not accepted until your credit/charge/debit card has been processed and approved. Your card will not processed until we have verified your order can be fulfilled from stock. All bespoke orders will be debited at the confirmation of artwork stage prior to commencement of manufacture. Any e-mail, on-screen receipt or other acknowledgement of a your order is merely to report that your request has been received does not in any way denote acceptance of your order regardless of any wording contained in the e-mail or the receipt. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order. If you wish to cancel your order or return goods please see our cancellation and returns terms.
2.2 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form or over the telephone. Our acceptance of your order brings into existence a legally binding contract between us.
2.3 At our absolute discretion we may allow payment to be made 30 days from the date of our invoice. If we chose to exercise this discretion time for payment shall be of the essence.
2.4. Goods advertised
2.4.1 While every effort has been made to portray items accurately on Our website and other advertising materials, slight variations may occur.
2.4.2 All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will reasonably allow.
2.4.3 Please note there may be variations in colours dependant on the calibration and settings of individual screens/prints.
3.1 The price payable for the goods you order shall be our quoted price which shall be binding on us providing you accept our quotation within 30 days of the date of any quotation. If you place your order via our website the prices payable for goods shall be as set out in our website. Care has been taken to ensure that prices quoted are correct at the time of publishing and all goods have been properly described. Orders can only be accepted if there are no material errors in the quoted prices or description of the goods.
3.2 We reserve the right at anytime up to seven days before delivery to increase the price of any goods to reflect any increase in cost to us which is due to factors outside our reasonable control (including, but without limitation, foreign exchange fluctuations, costs of manufacture, labour and materials). You may however cancel a contract with us within seven days of any such notice from us.
3.3 If you wish to place an order for bespoke goods, we will agree the design of the artwork to be incorporated with you. Our fee (“design fee”) for designing the artwork will be £25 plus VAT per design, such fee to be deducted from your final invoice. The design fee is payable upon placing the order. If you decide not to proceed with your order for goods after submission of the artwork the design fee is not refundable.
3.4 Unless otherwise agreed all prices are quoted exclusive of VAT and delivery charges. However, VAT is payable in addition to the price for the goods at the rate in force on the date of our invoice.
3.5 If you fail to pay any amount payable on its due date for payment interest shall be due on the overdue amount from the date payment fell due up to the date of actual payment (both dates inclusive) at the rate of 3% per annum above the base rate for the time being of Lloyds TSB Bank Plc such rate to apply after as well as before judgment. Such interest shall accrue on a daily basis and be compounded quarterly. Failure to pay on the invoice due date may also neccesitate the use of a debt collection agency. Where an agency is used interest (as detailed above) plus a 17.5% fee will be due on the overdue amount.
4. Delivery of the Goods
4.1 We will deliver the goods you order to the address you give us for delivery at the time you make you order.
4.2 Orders received or paid for before noon are normally dispatched on the same day for delivery in the U.K. on the following working day. Whilst every effort will be made to adhere to this timetable we cannot be responsible for any failure to meet these delivery times unless you have paid for a guaranteed delivery time. Please see our delivery page for a detailed explanation of the delivery options and charges – Click Here.
4.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.1 Where you wish to incorporate your own design or logo or motto on to the goods you must send us a clear description of the artwork you require to be incorporated on to the goods. On receipt of your description of the artwork we shall prepare and produce the artwork and submit it to you for your approval. If you are satisfied with the artwork you must sign and date a copy of the artwork and return it to us. If you are dissatisfied with the artwork you shall send additional details to us to enable us to produce artwork in accordance with your wishes.
5.2 On agreement of the artwork we shall commence the manufacture of the goods.
5.3 Any artwork provided by us to you shall remain our exclusive property and shall not be disclosed by you to any third party without our prior written consent.
6. Waiver of Cancellation Rights
Once we have, with your permission, started to process your order you will not be entitled to cancel your order during the seven days that follow (starting with the day you place your order) unless we agree otherwise.
7. Cancellation by us
7.1 We reserve the right to cancel the contract between us if:
7.1.1 we have insufficient stock to deliver the goods you have ordered;
7.1.2 we do not deliver in your area; or
7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing of information received by us from our suppliers.
7.2 If we do cancel your contract we will notify you by e-mail or telephone (at our discretion) and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
8. Returns and Refunds
8.1 If any of our goods are faulty and the fault develops within the first 2 days following delivery you may return the goods to us at our expense for evaluation. If faulty, the goods will be replaced and returned to you also at our expense. You must ensure that you include a copy of your original sales invoice together with a full written report on the fault and failure to do so will result in a delay in dealing with any fault.
8.2 Provided You are a private consumer You may cancel any order made by You via Our website at any time within 14 days of receipt by You of the Goods. This Condition extends your statutory rights of cancellation but does not include bespoke designed items. If You wish to cancel this contract and return Goods, You must notify Us either by e-mail to email@example.com, or by telephone 01489 877700 between 9am and 6pm Monday to Friday (excluding Bank Holidays). Alternatively you can fill in our model cancellation form which can be found be clicking here. Once you have submitted you request to cancel the contract, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period of 14 days has expired. Return shipping costs will only be refunded where We have sent faulty Goods in error. The provisions of this Condition 8.2 shall not apply in respect of any Goods which are:
8.2.1 of a perishable nature;
8.2.2 sealed audio or video recordings or computer software where sealing has been removed;
8.2.3 Goods which have been supplied according to Your particular specification or which are Personalised or Custom Built. In line with the Consumer Contracts Regulations 2013, any order (the sales contract) placed by the consumer for equipment which is personalised or custom built to their specification may not be cancelled once the order has been accepted.
8.3 Goods described above at 8.2.1 to 8.2.43cannot be returned unless:
8.3.1 there has been a delivery error;
8.3.2 such products are returned in response to a product or batch recall; or
8.3.3 such products are damaged or faulty;
8.4 If you cancel this contract, we will reimburse to you, all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8.5 Goods which are returned to Us must be accompanied by a copy of Your delivery note or a covering letter stating Your name, address and order number and reason for return.
8.6 Any returned item lost, damaged or defaced in transit to Us will not be credited. If You have not received an acknowledgement or credit note from Us within 14 days You should notify Us.
8.7 Any returned items must be returned at your own cost and must be packed in its original packaging and suitably labelled addressed to Returns Department, Security Solutions UK Ltd, The Court House, Police Station Lane, Droxford, Hampshire, SO32 3RF, United Kingdom. Goods must be returned in the same condition that they were in when despatched to you. For our contact details click here. We recommend that You use a reputable courier or Recorded Delivery. Please retain any proof of posting, receipt or tracking number for any item returned as We cannot accept responsibility for Goods until signed for by Us.
8.8 Unless expressly authorised by Us in writing, any Goods can only be returned for credit if unused complete and in the original packaging. Please note: If You return Goods (which are not faulty) for exchange We will charge You for shipping the new Goods back to You.
8.9 Subject to Your statutory rights of cancellation and Our extended cancellation terms as set out at Condition 8.3, an order can only be cancelled at Our discretion. On no account can cancellation be accepted for items sourced specially by Us on Your behalf which is not advertised on Our website.
9.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you notify us in writing at our contact address within 7 working days of the date of delivery.
9.2 Save as precluded by law we will not be liable to you for any indirect loss or consequential loss, damage and/or expense (including loss of profits or goodwill) suffered by you arising out of any breach by us of this contract nor shall we be liable for any claims that may arise from your use of the goods other than those purposes for which they were designed or marketed or in accordance with the safety advice recommended by us on our website. In the case of lanyards or similar devices purchased from us we shall have no liability for any loss whatsoever suffered by you if you purchase goods which do not incorporate any safety release system recommended by us.
9.3 Nothing in this Agreement is intended to limit any rights you might have as a consumer under local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury arising from our negligence.
10. Intellectual property
10.1 The specifications and designs of the goods (including copyright, design rights or other intellectual property in them) shall as between the parties be our property. Where any designs or specifications have been supplied by you for manufacture by us or to your order then you warrant that the use of those designs or specifications for the manufacture, processing, assembly or supply of those goods shall not infringe the rights of any third party;
10.2 If any claim is made against us that the goods infringe or that their use or resale infringes the intellectual property rights of any other person, you shall indemnify us on a full indemnity basis against all damages, costs and expenses incurred by us.
11. Events beyond our control
11.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
11.2 We reserve the right to make changes in the specification of the goods we sell which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of those goods.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
14. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15. Entire agreement
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at The Court House, Police Station Lane, Droxford, Hampshire SO32 3RF or by email to firstname.lastname@example.org.
17. Governing Law and Jurisdiction
This Agreement and all matters arising from or connected with it are governed by English law.